BCD Travel¡¯s Life Sciences Centre of Excellence (LSCOE) has launched a new, specialised offering called Centricity that provides concierge patient travel, logistics, payment, special needs facilitation and engagement strategies to life sciences companies.

According to BCD, the concierge service provides support via former nursing and caregiving staff that offers patients a single point of contact for all their travel, logistics and payment needs. Enhanced communication includes pre-trip itineraries, on-trip notifications and real-time ground transportation tracking capabilities.

Meanwhile, the company will also take special needs into consideration, such as accessible ground and hotel options, extended connection times, dietary restrictions and after-hours support.

Clients will also have access to a number of payment options, including pre-payment of travel and logistics with swift reimbursement, stipend payments, or reloadable debit cards.

BCD launched the LSCOE earlier this year and announced a month later that it would focus on offering patient travel services.

Kessie Bratko, senior vice president, global client team at Centricity and LSCOE senior executive, commented: ¡°Centricity is a natural progression of our work servicing the unique needs of our life sciences clients. Since announcing our expansion of support for patient-centred programmes earlier this year, we¡¯ve continued to build out our offerings and expertise. We¡¯re positioned to deliver immediate improvements to patient servicing. The name ¡®Centricity¡¯ reflects our philosophy of putting patients at the heart of what we do. Ultimately, this benefits the broader life sciences community through improved patient engagement, retention and satisfaction.¡±

¡°We intimately understand the needs of life sciences companies and know how to meet their requirements,¡± said Jessica Azoulay, vice president, global client team at Centricity & LSCOE senior lead. ¡°Regardless of the type of interaction, from research and development to marketed products, we know that it¡¯s critical to provide patients with the support they require. Patients must consider potential physical, emotional and financial burdens. When weighing participation, patients must balance their overall health status, family logistics, daily obligations, contingency planning and loss of earned income ¨C all while coping with disease and treatment. Our teams understand those personal dynamics and are able to deliver the right solution through trusted relationships and compassionate service delivery.¡±