Delta Air Lines' division for corporate and travel agency customers, Delta Business, is to revamp the business platform.
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The US airline said the new platform, which will replace the existing Delta Professional portal, will be called the "Delta Business site". It will be made available to corporate customers later this year and to TMCs in 2026.
Sara Reid, Delta¡¯s managing director of sales and distribution innovation, said the revamped site will offer ¡°intuitive navigation designed around real-world workflows, a smart search to surface key details in one place for faster access to the information you need, and finally, a streamlined wallet solution that enables companies to deploy resources on demand".
For navigation, instead of going into specific applications for certain actions, the new site will offer key information centralised on the dashboard, including account manager details and contact information, explained Reid.
There also will be "quick access" to real-time support via chat with a global sales solutions specialist.?
The new "smart search" is designed to "understand what you're looking for and bringing the right information together in one place quickly and intuitively," added Reid.
The third element of the new site is the wallet, which will include three key items: loyalty tokens, amenity points and service points.?Customers will be able to see the value of their wallets at the top of the new dashboard.?
The new site also will provide updates on how a company is performing based on their contract with Delta, with all contract documents available in one place.
Travel managers will be able to adjust the time range to view performance over a specific period, and all metrics will update based on that identified time range, added Reid said.
Reid also provided an update on Delta's progress with New Distribution Capability (NDC).?
"We're enhancing our internal systems to support omnichannel shopping and servicing, connecting direct and indirect channels seamlessly," Reid said.
"And we're focused on our foundational NDC capabilities: shop, price, order, pay, settle and cancel. And we're working with our [global distribution systems] to begin integrating these capabilities so you can begin testing alongside us. We're going to invite partners to begin testing soon."